Rugs take 2-3 weeks to ship.
Clean spills immediately by blotting with a clean sponge or cloth. Professional cleaning recommended. Rug pad recommended for use on hard floor. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting. If your vacuum has variable power settings, set on low. Vacuum full length of the rug, turn and repeat to the next area, rather than back and forth motion.